Terms & Conditions

Welcome to our Terms & Conditions Page

The T&C's below are here to protect you and us and to ensure that you have the best buying experience possible.

TILL ROLL KING® Company website terms of use and legal restrictions. Attention, this legal notice and these terms apply to the entire contents of this world wide web site under the domain names; tillrollking.co.uk, pdqconsumables.co.uk, discounttillrolls.co.uk, tillrollking.com and to any correspondence by email between us. Please read these terms carefully before using this web site. Using this web site indicates that you understand & accept these terms & understand all information pertaining to ordering & deliveries. If you do not accept these terms ("terms") then please do not use this Website.

USE OF SITE

Till Roll King® Ltd ("TRK") authorizes you to view the information on this Web site ("Site") only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original information or on any copies of the information. You may not download, copy, print or modify the information at this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. For purposes of these Terms, any use of the information on any other Web site or networked computer environment for any purpose or any printing or downloading is prohibited. The information on this Site is copyrighted and any unauthorized use of any information from this Site may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed information.

WE TAKE COPYRIGHT THEFT VERY SERIOUSLY AND EMPLOY IP ADDRESS TRACKING TO TRACE OFFENDERS. WE CAN, WILL & HAVE TAKEN LEGAL ACTION AGAINST PERSONS OR COMPANIES STEALING PROPRIETARY INFORMATION FROM OUR WEBSITE.

PERSONAL INFORMATION

Till Roll King® promises to keep your personal information confidential.
We will add your email address to our database to send you occasional offers from us and carefully selected partners and may use it to make contact with you. You can opt out of this at any time.

USE OF NAMES & TRADEMARKS

Other Company Names & Trademarks used on this Site remain the property of the respective Trademark owners. Their use on this Site is purely for descriptive purposes and does not imply that any of the items are manufactured, endorser or approved by the respective Trademark owners.

YOUR COMMUNICATIONS WITH US

You agree that any Communications you make shall not constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of, or infringe the rights of any third party enforceable in any part of the United Kingdom, the European Union, the United States or the Commonwealth. You must also not transmit any technically harmful Communications to or through this Site (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data) or engage in other practices of misuse (including, without limitation, hacking). TRK will fully co-operate with any law enforcement authorities or Court Orders requesting or directing TRK to disclose the identity or locate anyone posting any such materials or content.

UK DELIVERIES

Orders from this website to UK Mainland destinations are dispatched by Parcelforce 24 or Royal Mail Tracked. Orders to the Scottish Highlands & Islands, Northern Ireland, Isle of Man and the Scilly Islands are dispatched by Parcelforce 48 or Royal Mail Tracked. To be dispatched the same day orders must be received by 16.00. Orders will not be delivered on Saturdays or Sundays unless this is selected as a paid option at checkout. There are no deliveries on Bank holidays. The 9Am, 10AM, AM, PM, Saturday & Sunday Delivery option may not available to some Scottish Highland areas; AB, BT, DD, DG, FK, HS, IM, IV, KA, LD, LL, PA, PH, TD, TR & ZE Postcodes & Islands areas, Isle of Wight, Northern Ireland or the Isle of Man. These areas are constantly updated by Parcelforce and are subject to change. You can see the current list showing all exceptions by clicking here. 

If you select Saturday or Sunday Delivery after the Cut Off Time and our Carriers have already collected, your Order will be sent on the next Working Day and will be upgraded to an AM Delivery. We will not offer a refund of the Saturday Delivery Charge if you order is placed after our last collection has left.

Timed deliveries can be subject to a 1 hour delay. This allows a fair margin for, but not limited to, any disruption to the Delivery Service, Road Traffic Accident en-route and difficulties in locating an Address.

Some items are Special Order and these will be delivered within 5 Working Days.

Deliveries can arrive at any time between 08.00 to 18.00 on the day of delivery and you will need to ensure that someone is available to sign for the parcel(s).

Delivery timescales are not something that are within our control. Orders placed before 16.00 on the day before National Bank Holidays will be delivered on the next non Bank Holiday Weekday unless a premium service is selected. Parcelforce 24 is a service with delivery aimed within 24 hours. 98% of deliveries are made within 24 hours but is not a guaranteed service.

We use Parcelforce & Royal Mail for our Deliveries for which we pay a premium price. In the unlikely event that your Delivery is delayed, for any reason, we are unable to offer any refund of cost or compensation.

Most Parcels will be fully trackable by email and text (if you have supplied us with a Mobile number). You will be able to follow the delivery time, the location and arrange to leave your Parcel in a safe place (at your risk), leave your Parcel at your local Post Office or with a neighbour.
If you are not available to sign for your Parcel(s) you will receive either an email or SMS message and Parcelforce will either attempt delivery again on the following Working Day, take your parcel to the nearest Post Office or deliver to a neighbour. You will receive an email and/text message to advise you of all aspects of your parcel's journey. If you do not reply to the Parcelforce email or Text Message and are still not available to sign for your Parcel(s) Parcelforce will again attempt delivery or your parcel will be taken back to the local Parcelforce Depot or your nearest Post Office. You will again receive an email and/text message to advise you of this. You can call the Number on the Card and quote your Consignment Number to arrange to collect your Parcel(s) or can do it online via the Parcelforce App or Website. If after 3 attempts your Parcel cannot be delivered and you do not collect from the Parcelforce Depot or Post Office your Parcel may be returned to us.

Parcels sent with Royal Mail are generally delivered within 2-5 working days but can be longer at peak times and will need to be signed for. If you are not available to take delivery the Postman will leave you a card and your Parcel will be taken back to your local Sorting Office. If you do not arrange redelivery or collection your Parcel may be returned to us.

We reserve the right to substitute one delivery method for another with the aim of having your order delivered to you as soon as possible.

HIGHLANDS AND OFFSHORE DELIVERY AREAS

Deliveries to Highlands & Islands are FREE and are generally delivered within 2-5 Working Days by Parcelforce 48 or Royal Mail Tracked.

SCOTTISH HIGHLANDS & ISLANDS REFERS TO THE FOLLOWING POSTCODES: AB31, AB36-38, AB55-56, BT, FK17-21, GY, HS1-9, IM, IV1-56, IV63, JE, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR22-25, ZE.

BFPO - BRITISH FORCES POST OFFICE

Orders for delivery to BFPO addresses are charged at a fixed rate and free delivery is unfortunately not available to these addresses.

INTERNATIONAL DELIVERIES

CHARGES FOR INTERNATIONAL DELIVERIES DO NOT INCLUDE ANY TAXES, VAT, IMPORT OR CLEARANCE CHARGES. THESE ARE YOUR RESPONSIBILITY AND MUST USUALLY BE PAID IN YOUR COUNTRY BEFORE DELIVERY IS MADE.

There are separate charges for deliveries outside of the UK. Please select the correct option for your delivery to avoid delays which will occur if the correct carriage is not paid.
If you select the incorrect delivery area / option we will email you to tell you and send you a Proforma Invoice for the difference in cost. Your Order will not ship until full payment is received.

Most International Deliveries are sent with Parcelforce and delivered by a GLS Network Partner in the country of delivery. We also use UPS, Fedex, TNT, DPD & DHL. We select delivery options based on a combination of price and service to give you the best service possible at a reasonable price.

Delivery to most European Countries is within 2-3 days, to the US within 2-3 days and to the rest of the world within 5 days however we cannot guarantee timescales and cannot be held liable for late deliveries of Parcels once they have left our Warehouse.

We will supply you with a method of tracking your Parcel and ask that you liaise with the delivery company if they contact you to ensure that your Parcel reaches you as quickly as possible.

VAT AND THE CHANNEL ISLANDS

Once you complete your Details online along with your Postcode the site will exempt your Order from VAT.
Orders made on the Telephone for delivery to the Channel Islands will be exempted from VAT.

DUTIES & TAX ON INTERNATIONAL ORDERS

International deliveries are sent Duty Unpaid (DDU) and you are responsible for any local taxes, VAT etc that may be applicable upon import.

If you do not pay any requested charges then your parcel may not be delivered and may be returned to us. If your parcel is returned to us you will be responsible for any charges incurred including, but not limited to delivery, return delivery & storage charges.

BANK HOLIDAYS

Orders placed after 16.00 on the day before a Bank Holiday on a Bank Holiday, on Christmas Eve or New Years Eve will be dispatched on the next working day.

DELIVERY CHARGES AND THE FREE DELIVERY OFFER

FOR THE AVOIDANCE OF DOUBT, THE EXPRESSION "FREE DELIVERY" MEANS THAT THE DELIVERY CHARGE IS INCLUDED IN THE PRICE OF THE PRODUCTS THAT YOU ORDER.

LIABILITY

Before & once orders have left our premises, we are not liable and will accept no responsibility, financial, consequential or otherwise, nor offer any refund nor compensation for late deliveries caused by our couriers or agents or by situations beyond our control. Parcelforce will endeavour to deliver the next working day on a 24hr service or within 2 working days on a 48hr service and Royal Mail within 3 days. Offshore, Highlands and International deliveries are normal delivered within 5 days. If there is nobody at the delivery address, they will attempt to deliver on 2 subsequent occasions. WE WILL ASSIST THE COURIERS TO THE BEST OF OUR ABILITIES AND WILL LIASE WITH YOU AND THEM TO ENSURE THAT YOUR ORDER REACHES YOU. If you are not available to take the delivery on three consecutive occasions and do not call the couriers on the number that they leave you on the missed delivery card your order may be returned to us.

PICTURES AND IMAGES USED ON THIS WEBSITE

The Pictures and Images on this Website are indicative and may be of similar products. Please refer to the descriptions of the products when purchasing and if you are unsure call us on 0800 564 2232. We do not supply any electrical equipment and pictures of equipment are shown to assist you in identifying the required rolls for your equipment.

DESCRIPTION OF ITEMS

All Rolls, with the exception of Tachograph Rolls, are blank. They do not include Graphs, Sensor Marks or printing on the rear. If you are uncertain as to the specification then please call us on 0800 564 2232 and we will be happy to assist you. Normal tolerances on widths of rolls are +/-0.5mm and on diameters 7%

REFUND POLICY (SPECIAL ORDER ITEMS)

Items marked as "SPECIAL ORDER" and non-stock items ordered in are non-returnable.

REFUND POLICY (RETURNS)

We will arrange and pay for the collection of items incorrectly dispatched. If you order the wrong items you can either return them at your expense or alternatively we can arrange for collection and bill you for it (Currently £9.95 per 30kg Parcel to UK Mainland Destinations & £13.95 to Highlands & Offshore destinations).
Upon receipt We will refund, by Bank Transfer,  the original purchase price minus the original Delivery Charge and the Packing & Packaging Cost (£6.99 for each 30kg Parcel to UK Mainland Destinations & £13.95 to Highlands & Offshore Destinations).
Incomplete Boxes or Boxes with used items are non-returnable. Returns will only be accepted with authorisation & a completed Returns Label. You must contact us for a Returns Label & authorisation prior to sending back any items. You can also Download and Print a Returns Label by clicking here. Items sent back without authorisation may not be accepted.
All Returns are subject to a Restocking Fee as detailed in the Section below "RESTOCKING CHARGES"

REFUND POLICY (RETURN & REPLACEMENT SERVICE)

If you order the incorrect items and require us to send replacements and collect the incorrectly ordered items, this will be charged at £17.95. This includes the sending of the new items and collection and return of the incorrectly ordered items. We will charge you the "Swap Out" charge PLUS the cost of the new items. Upon return we will refund, by Bank Transfer, the cost of the original items minus any applicable re-stocking charge (see RE-STOCKING CHARGES in the section further down).

REFUND POLICY (UNDELIVERABLE ITEMS, ITEMS NOT CALLED FOR & REFUSED DELIVERIES)

Items that are returned to us either because:

i. You have not been in to accept the delivery, due to any reason and have not collected them as directed from the delivery depot or post office.

ii. You have not rearranged delivery after a failed delivery attempt.

iii. You have refused the delivery.

iv. You have given an incorrect address and the items have been returned to us.

v. You have given us incorrect information or are unable to accept the delivery at the delivery location.

In case of any of the above, the cost of sending your order (£6.85 for each 30kg Parcel to UK Mainland Destinations, £13.95 to Highlands & Offshore Destinations & £85 + VAT for Pallets) will be deducted from any refund as well as the costs incurred in the return to us (£9.85 for each 30kg Parcel to UK Mainland Destinations, £19.95 to Highlands & Offshore Destinations & £85 + VAT for Pallets) plus any applicable restocking fees. If you wish for the order to be sent out to you again then you will need to pay for the redelivery.

REFUND POLICY (BPA CONTAINING THERMAL PAPER)

We cannot accept returns of BPA containing Thermal Paper ordered before 1st November 2019. Since January 2020 it has been illegal to sell BPA containing Thermal Paper and for this reason we cannot accept returns as we will be unable to re-sell them.

IF YOU WISH TO RETURN GOODS YOU MUST CONTACT US FOR A RETURNS NUMBER AND YOU WILL BE GIVEN THE ADDRESS DETAILS OF OUR WAREHOUSE WHERE THE GOODS MUST BE RETURNED TO. ANY RETURNS SENT TO OUR REGISTERED OFFICE WILL BE REFUNDED MINUS THE COURIER CHARGE INCURRED IN OUR RETURNING THE GOODS TO OUR WAREHOUSE.

ITEMS RETURNED MUST BE RETURNED IN A RE-SALEABLE CONDITION, THIS INCLUDES THE OUTER PACKAGING.
ITEMS MUST BE WHOLLY BOXED OR WRAPPED TO PROTECT THEIR PACKAGING.
ITEMS THAT ARE RETURNED IN A NON-RESALEABLE CONDITION WILL BE REFUNDED AT THE FULL COST PRICE (EXCLUDING POSTAGE & PACKING) MINUS 30% ON TOP OF ANY RESTOCKING CHARGES.

REFUND POLICY (RESTOCKING CHARGES)

A RESTOCKING CHARGE IS MADE FOR INCORRECTLY ORDERED ITEMS RETURNED TO US AND FOR REFUSED DELIVERIES AS SHOWN BELOW

Items returned up to 28 days.............................15%
Items returned after 28 days..............................30%

Items returned after 28 days are refunded at our discretion as we offer a 5 Year Image Stability Guarantee on our Products.

REFUND POLICY (CANCELLATIONS)

Under the UK Consumer Contracts Regulations you legally have 7 days to cancel an item or return it for credit (this does not apply to Business Sales). For your convenience we have included a link to The Consumer Contracts Regulations here.

If you wish to Cancel an Order you must email us at: sales@tillrollking.co.uk

If your Order has already been dispatched then you are liable for the cost of returning the items and any refund for goods will be subject to the subtraction of the original cost of the Postage & Packing (£6.99 for each 30kg Parcel to UK Mainland Destinations & £13.95 to Highlands & Offshore Destinations) PLUS the cost of the Return Postage.

Each of these are currently charged at:

£6.99 + VAT per Parcel (up to 30kg) for Orders to UK Mainland Destinations 
£13.20 + VAT per Parcel (up to 30kg) for orders to Offshore & Highlands Delivery Areas 
£14.95 + VAT per Parcel (up to 30kg) for items ordered for Saturday Delivery
£9.95 + VAT per Parcel (up to 30kg) for items ordered for a Morning Delivery

If your Order has been packed but not yet dispatched then any refund will be less our administration fee of £10 + VAT per Parcel.

Orders are entered manually onto our system and are packed very quickly. You will receive an email to tell you as soon as your Order has been processed and dispatched.

Items Cancelled or Returned must be returned in a re-saleable condition in their Original Packaging.
You must wrap or pack the items to protect the Boxes.
Items that are cancelled and returned in a non-resalable condition or with missing or partly used contents will not be refunded.

 REFUND POLICY (PAYPAL TRANSACTIONS)

 In March 2020 PayPal announced that they will not refund any fees that they have charged for transactions which are subsequently refunded. Any PayPal transactions that are refunded for any reason, including but not limited to returned goods, refused deliveries and errors in ordering will be suject to a charge of 3.4% + £0.20 as per PayPal's scale of charges. This amount is in addition to any other refund charges.

SIZES AND COMPATIBILITY

Although every care has been taken in compiling the compatibility chart, you should still check your equipment manual / with your equipment supplier for the correct sizes needed and the suitability for use of our products. We do not accept any responsibility for incorrectly ordered goods selected from our compatibility chart or for damage caused to equipment for which the incorrect or incompatible supplies were ordered. 

All of the rolls on this site are sold by the Meter length. There may be a standard manufacturers tolerance in the Length & Diameter of the rolls of up to 7%.

Some products have 2 options of roll sizes for example the result may show TH57-80 (57mm x 80mm) and TH57-55B (57mm x 55mm Budget length) rolls. Both of these items will be suitable however items suffixed with a 'B' will be of shorter length and listed for customers who want to spend less.

Some Tills & Printers are capable of taking 2 different widths of rolls. Your search result may show TH57-80 (57mm width x 80mm diameter) and TH80-80 (80mm width x 80mm diameter) rolls. To check which one you require, measure an existing roll or receipt and match it to the search result, it's as simple as that.

BESPOKE ITEMS

Items made to order are subject to manufacturing timescales and quantity tolerances of +/-10%. Bespoke items cannot be returned and full payment must be received before we ship any items.

COUNTERFEIT MONEY DETECTORS

These products have been tested for reliability on most currencies and the manufacturers are confident that they are effective. We cannot, however, be held liable for any loss or damage which may result from using these products.

INCORRECT & SHORT DELIVERIES

We take errors very seriously. If we send out incorrect items to you or deliveries that are missing items we will resolve the problem as quickly as possible and all replacements / missing items will be sent out on a Next Day Service.

Besides replacing your order, we do not offer compensation in any shape or form due to errors with the processing, picking and packing of orders.

Please note that our packing area is covered by CCTV so that we can check back on any disputed items in your order.

PRICES & VAT

Unless otherwise stated, all prices on this website are online ordering prices and are EXCLUSIVE of VAT at the prevailing rate. Items ordered by telephone may be more expensive.

Unless otherwise stated, Voucher Codes that become available from time to time are redeemable against 1 single order dispatched to 1 location. For multiple drop locations, each order must be put through individually. Voucher Codes are valid only for orders completed via the Website and are not valid for orders made by Telephone, Fax or email.

CHARGEBACKS

In the very unlikely event that you have a problem with your order please call us. It is by far the easiest way to resolve any problems.

If you make a payment to us by means of any Card or PayPal and subsequently charge back the transaction or start a PayPal Dispute for any reason we will charge you a minimum of £35. This covers the £25 charged to us by our aquiring bank plus a minimum of £10 for any costs incurred contesting the Chargeback. Our charges with regard to this are £10 for every 1/2 hour, or part of, spent on the chargeback.

INCORRECT INFORMATION SUPPLIED TO US

If the information that you provide to us at checkout is incorrect or incomplete in any manner the following will apply:

- We will attempt to search for the correct information and update the order

- We will attempt contact you by telephone on one occassion to find out the correct information

- We will update the information to however we feel it should be to make sure your order reaches you in good time.

ELECTRONIC SIGNATURE REGULATIONS

The items available for sale on this site represent an unconditional offer.

By using this Website and purchasing the products you are agreeing to an unconditional acceptance of that offer.

By pressing the “Continue to Payment” button at Checkout you are entering into a legally binding Contract with us and us with you for the purchase of goods and a passing of consideration.

E-COMMERCE REGULATIONS

By using our Website and purchasing products from us we are both entering into a contract with each other.

This contract consists of you adding items to your Basket, proceeding to the Checkout, entering your information and Checking out via the “Pay Securely Online” Button.

We keep on our Database the information relevant to your purchase – WE DO NOT STORE ANY FINANCIAL INFORMATION OR CARD DETAILS.

You have the opportunity to review your order and your Company / Personal Information at Checkout.

The Language of the contract is English.

LINKS TO THIRD PARTY WEBSITES

Links to third party Web sites on this Site are provided solely as a convenience to you. If you use these links, you will leave this Site. TRK has not reviewed all of these third party sites and does not control and is not responsible for any of these sites or their content. Thus, TRK does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.

Disclaimer. THE INFORMATION PROVIDED AT THIS SITE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND. ACCORDINGLY, TO THE MAXIMUM EXTENT TRK IS PERMITTED BY LAW, TRK PROVIDES YOU WITH THE SITE ON THE BASIS THAT TRK EXCLUDES ALL REPRESENTATIONS (EXCEPT FRAUDULENT REPRESENTATIONS AND REPRESENTATIONS AS TO MATTERS FUNDAMENTAL TO USE OF THIS SITE), WARRANTIES, CONDITIONS AND OTHER TERMS (INCLUDING, WITHOUT LIMITATION, THE CONDITIONS IMPLIED BY LAW OF SATISFACTORY QUALITY, FITNESS FOR PURPOSE AND THE USE OF REASONABLE CARE AND SKILL) WHICH BUT FOR THIS NOTICE WOULD HAVE EFFECT IN RELATION TO THE SITE. TRK further does not warrant the accuracy and completeness of the materials or services at this Site. TRK may make changes to the materials and services at this Site, or to the products and prices described in them, at any time without notice. The materials and services at this Site may be out of date, and TRK makes no commitment to update the materials and services at this Site. Information published at this Site may refer to products, programs or services that are not available in your country. Consult your local TRK business contact for information regarding the products, programs and services that may be available to you. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

USER SUBMISSIONS

Other than personally identifiable information, any material, information or other communication you transmit or post to this Site will be considered non-confidential and non-proprietary ("Communications"). trk will have no obligations with respect to the Communications. trk and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or for which you have not obtained all necessary licences and/or approvals or which may cause annoyance or inconvenience or other material that would violate any law.

LIMITATION OF LIABILITY

TRK EXCLUDES ALL LIABILITY AND RESPONSIBILITY FOR ANY AMOUNT OR KIND OF LOSS OR DAMAGE THAT MAY RESULT TO YOU OR A THIRD PARTY AS A RESULT OF PROVIDING THE SITE OR ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEB SITES LINKED TO THIS SITE, OR THE MATERIALS, CONTENT OR INFORMATION CONTAINED AT ANY OR ALL SUCH SITES, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE DUE TO VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THE SITE OR YOUR DOWNLOADING OF ANY MATERIALS OR CONTENT FROM THE SITE OR ANY SITES LINKED TO THE SITE.

TRK, ANY OTHER PARTY (WHETHER OR NOT INVOLVED IN CREATING, PRODUCING, MAINTAINING OR DELIVERING THE SITE), AND ANY OF TRK'S HOLDING COMPANIES, SUBSIDIARIES OR AFFILIATED COMPANIES ("AFFILIATES") AND THE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS OR AGENTS OF ANY OF THEM SHALL NOT BE LIABLE IN CONNECTION WITH THE SITE IN ANY WAY OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEB SITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH SITES, FOR ANY LOSS OR DAMAGES OF ANY KIND HOWSOEVER ARISING, INCLUDING WITHOUT LIMITATION, ANY DIRECT, INDIRECT, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGES OR ANY LOSS OF INCOME, PROFITS, GOODWILL, DATA , CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGES ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS INTERRUPTION AND WHETHER OR NOT ANY SUCH LOSS OR DAMAGES IN THIS PARAGRAPH IS FORESEEABLE, KNOWN OR FORESEEN OR OTHERWISE AND WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT OR OTHERWISE.

HOWEVER, NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT TRK'S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE (AS SUCH TERM IS DEFINED BY THE UNFAIR CONTRACT TERMS ACT 1977) OR FOR FRAUDULENT MISREPRESENTATION OR FOR MISREPRESENTATION AS TO A MATTER FUNDAMENTAL TO TRK'S ABILITY TO UNDERTAKE SUCH OBLIGATIONS AND RESPONSIBILITIES AS TRK HAS UNDER THESE TERMS.

IF YOUR USE OF THE MATERIALS, INFORMATION OR SERVICES FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Applicable Laws. This Site is administered by TRK from its offices in Bournemouth, United Kingdom. TRK makes no representation that materials or services at this Site are appropriate or available for use outside the United Kingdom, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials or services at this Site or any copy or adaptation in violation of any applicable laws or regulations including without limitation United Kingdom and U.S. export laws and regulations. If you choose to access this Site from outside of the United Kingdom, you do so on your own initiative and are responsible for compliance with applicable local laws. These Terms will be governed by and construed in accordance with the laws of laws of England and by using this Site you submit to the exclusive jurisdiction of the English courts.

GENERAL

TRK may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.

COOKIE POLICY

Our website uses "cookies" which are data files containing small amounts of information that, if you agree, are downloaded to and stored on your computer when you visit our website and can then be sent back to us on each subsequent visit. Cookies are useful because they allow us to recognise you. Cookies may be used in a variety of ways to enhance or personalize your online experience. For example, we use cookies to remember what you are purchasing and monitor and maintain information about the use of our website via Google Analytics. By using our website (through any device) you agree that this Cookie Policy applies in addition to our other Terms & Conditions.

We reserve the right to make changes to our Cookies Policy and any such changes shall appear here and become effective immediately. Your continued use of our website is taken as meaning that you agree to any such changes.

Read more about the individual cookies we use and how to recognise them here.

You can choose to either agree or not agree to our use of such cookies on our website. If you agree to our use of cookies, you can withdraw your consent at any time by adjusting your browser settings. For more information on how to do this, please visit allaboutcookies.org. If you do not agree to our use of cookies, however, certain features of our websites may not then be available to you.

To learn more about cookies, please visit www.allaboutcookies.org.

PRIVACY POLICY

At Till Roll King, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to sales@tillrollking.co.uk or by writing to Till Roll King Ltd, Unit 14, Drewitt Industrial Estate, 865 Ringwood Road, Bournemouth, Dorset, BH11 8LW. Alternatively, you can call us on 0800 564 2232.

WHO ARE WE?

Till Roll King is a Limited Company (Number 05071658) Our Registered Address is Till Roll King Ltd, C/O Stephenson & Company, Austin House, 43 Poole Road, Bournemouth BH4 9DN.

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you use our website or call us, for example, when you place an order or contact us about our products and services.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your Company Name, name, address, email address, IP address, and information regarding what pages are accessed and when. Your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

HOW IS YOUR INFORMATION USED?

We may use your information to:

  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about special offers or products and services that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example paying and reclaiming VAT and Tax information). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

WHO HAS INFORMATION TO YOUR INFORMATION?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Please be reassured that we will not release your information to outside third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

THIRD PARTY PRODUCT PROVIDES WE WORK IN ASSOCIATION WITH

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Payments made using PayPal Pay in 3 (a trading name of PayPal UK Ltd) are processed on the PayPal Website and we do not have any access to your data.

This Website uses Google Advertising & Microsoft Advertising conversion tracking on certain pages if you come into our Website from advertisements on their Websites which helps us to know which of our advertisements are working successfully. It also uses Google CAPTCHA & reCAPTCHA, Google Tag Manager, Google Analytics 4, SendinBlue Marketing Automation, Trustpilot Automatic Feedback Service and a Contact Form.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

YOUR CHOICES

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us please let us know by email to sales@tillrollking.co.uk or by writing to Till Roll King Ltd, Unit 14, Drewitt Industrial Estate,865 Ringwood Road, Bournemouth,Dorset,BH11 8LW. Alternatively, you can call us on 0800 564 2232.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email to sales@tillrollking.co.uk or telephone on 0800 564 2232.

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. You can update your information at any time by logging into your online account on our Website or please let us know by email to sales@tillrollking.co.uk or by writing to Till Roll King Ltd, Unit 14, Drewitt Industrial Estate,865 Ringwood Road, Bournemouth,Dorset,BH11 8LW. Alternatively, you can call us on 0800 564 2232.

You have the right to ask for a copy of the information Till Roll King holds about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following: software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear at the top or bottom of web browsers such as Chrome, Firefox or Microsoft Internet Explorer.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

PROFILING

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

USE OF 'COOKIES'

Like many other websites, the Till Roll King website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description

trustedsite_visit

Set by McAfee for website security

AWSALBCORS

Amazon Web Services set this cookie for load balancing

mage-messages

Magneto sets this cookie to manage the web messages for the user

ts

PayPal sets this cookie to make safe payments through PayPal

PHPSESSID

Stores and identifies a user's unique session ID to manage user sessions on the website

section_data_ids

Magneto sets this cookie to save the identifiers of the web sections

recently_viewed_product

Magento 2 set this cookie to store product IDs of recently viewed products for easy navigation

recently_viewed_product_previous

Magento 2 set this cookie to stores product IDs of recently viewed products for easy navigation

recently_compared_product

Magento 2 set this cookie to store information on recently compared products

recently_compared_product_previous

Magneto sets this cookie to store the data on recently compared products

product_data_storage

Magneto sets this cookie to store the product information

_GRECAPTCHA

Google Recaptcha service sets this cookie to identify bots to protect the website against malicious spam attacks

mage-cache-storage

Magento sets this cookie for local storage of visitor-specific content that enables e-commerce functions

mage-cache-storage-section-invalidation

Magento sets this cookie for local storage of specific content sections that should be invalidated

mage-cache-sessid

Magento sets this cookie as a value, and this cookie triggers the cleanup of local cache storage

form_key

Magento sets this cookie as a security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF)

LANG

Linkedin set this cookie to set user's preferred language

tsrce

PayPal sets this cookie to enable the PayPal payment service on the website

x-pp-s

PayPal sets this cookie to process payments on the site

_gcl_au

Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services

_ga_*

Google Analytics sets this cookie to store and count page views

_ga

Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report

trustedsite_tm_float_seen

TrustedSite sets this cookie to identify whether the visitor has seen the secure commerce certificate on the webpage

_gid

Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance

_uetsid

Bing Ads sets this cookie to engage with a user that has previously visited the website

_uetvid

Bing Ads sets this cookie to engage with a user that has previously visited the website

mage-translation-storage

This cookie is set by the provider Magento. This cookie is used to store translated content when requested by the user

mage-translation-file-version

This cookie is set by the provider Magento. This cookie is used to track the version of translations in local storage

_gat

Google Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites

l7_az

This cookie is necessary for the PayPal login function on the website

AWSALB

An application load balancer cookie set by Amazon Web Services to map the session to the target

MUID

Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations

ps_rvm_uAHB

This is required for blocking the cookie prior to obtaining user consent

pstc

This is required for blocking the cookie prior to obtaining user consent

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 OR UNDER

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your Parent / Guardian's permission beforehand whenever you provide us with personal information.

TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

REVIEW OF THIS PRIVACY POLICY

We keep this Policy under regular review. This Policy was last updated in March 2024.

CONTACT DETAILS

Till Roll King® Ltd, Unit 14, Drewitt Industrial Estate, 865 Ringwood Road, Bournemouth, BH11 8LW.
DO NOT SEND RETURNS TO THIS ADDRESS WITHOUT AUTHORISATION
Email: sales@tillrollking.co.uk
Tel: 0800 564 2232
Registered Number 7412070
VAT NUMBER 103 6768 21

Note: Anyone linking to any of TRKs Web site must comply with all applicable laws.

If you would like to link to any of TRK's web site, please read and comply with the following guidelines:

A site that links to any of TRKs Web site:

1) May link to, but not replicate, TRK content. 
2) Should not create a browser or border environment around TRK content. 
3) Should not imply that TRK is endorsing it or its products. 
4) Should not misrepresent its relationship with TRK. 
5) Should not present false information about TRK products or services. 
6) Should not use the TRK logo or the Till Roll King® logo without permission from TRK. 
7) Should not contain content that could be construed as distasteful, offensive or controversial, and should contain only content that is appropriate for all age groups.


LAST UPDATED MARCH 2024