Help Guide
Here are a few handy hints to help you find the correct Till Rolls, PDQ Machine Rolls, Credit Card Machine Rolls, Thermal Receipt Paper or Ink Ribbons for your Printer & some troubleshooting solutions if you are having problems with your equipment.
Codes on this site are Width x Diameter (in mm).
Codes are as follows:
TH - Thermal Rolls (These do not require a Ribbon).
SP - Single Ply Rolls (these require a Ribbon).
2P - 2 Ply Rolls (these require a Ribbon).
3P - 3 Ply Rolls (these require a Ribbon).
For example the roll above is a Thermal Roll 80mm width & 70mm diameter. The Code is then TH80-70.
The width is important but the diameter of Roll that you select can be less than the roll that you currently have. If for example your roll measures 80mm x 72mm then an 80mm x 70mm roll will fit without problems.
If in doubt, please give us a call FREE on 0800 564 2232. We're more than happy to help you out on the phone.
The different types of Paper
There are 4 different types of Paper:
THERMAL PAPER
This is Heat Sensitive paper used in machines with a Thermal Print Head. These Rolls do not require a Ribbon. THERE IS NO SUCH THING AS, 2 PLY OR 3 PLY THERMAL PAPER. PLEASE USE OUR MAKE AND MODEL FINDER TO FIND THE CORRECT PAPER FOR YOUR PRINTER OR CALL US ON 0800 564 2232.
SINGLE PLY PAPER
These Till Rolls are used in Impact (Dot Matrix) printers. You can tell if the equipment you are using is an Impact Printer by seeing if it uses a Ribbon.
2 PLY PAPER
These Till Rolls are used in Impact (Dot Matrix) printers and produce 2 copies at the same time. You can tell if the equipment you are using is an Impact Printer by seeing if it uses a Ribbon.
3 PLY PAPER
These Till Rolls are used in Impact (Dot Matrix) printers and produce 3 copies at the same time. You can tell if the equipment you are using is an Impact Printer by seeing if it uses a Ribbon.
TOP TIPS TO FIND OUT WHICH PAPER YOU NEED
The quick and simple way to tell the difference between Thermal Paper and Single Ply Paper is that Thermal Paper has a smooth glossy appearance whereas Single Ply has a matt appearance and feels like regular A4 Printer paper. You can also differentiate the two by running your fingernail or coin across the paper. The Thermal Paper will leave a grey or black mark where you ran your fingernail or coin across, Single Ply, 2 Ply & 3 Ply Paper will leave no mark.
Paper not printing?
Have you ordered the correct paper? Plain paper will not work in a thermal printer and vice versa.
Problems with paper in a Credit Card machine / PDQ?
Most Credit Card / PDQ machines are "Clamshell". This means that you need to open the machine, insert the roll, pull some through and close the lid. You do not need to feed the paper through the roller (platten roller) on the lid.
How to change the Roll in your Credit Card Machine / PDQ (Top Loading)
Step 1: Open the roll compartment on your terminal.
Step 2: Remove the old core from the roll compartment.
Step 3: Insert the new roll into your terminal. DO NOT feed the paper through the roller on the lid and pull about 5cm of paper clear. Ensure that you have the roll the correct way up as it will not print on both sides.
Step 4: Hold the end of the roll up and close the printer roll compartment.
How to change the Roll in your Credit Card Machine / PDQ (Bottom Loading)
Step 1: Turn your Terminal over.
Step 2: Open the cover & remove the old core from the roll compartment.
Step 3: Insert the new roll into your terminal. DO NOT feed the paper through the roller on the lid and pull about 5cm of paper clear. Ensure that you have the roll the correct way up as it will not print on both sides.
Step 4: Hold the end of the roll clear and close the printer roll compartment.
Incomplete or faded print on Thermal Printers
Incomplete or faded print is usually caused by dirt build up on the Thermal Printhead.
Please follow the steps below to clean the Thermal Printhead.
Step 1: You will need a Thermal Head Cleaning Pen which are available by CLICKING HERE
Step 2: Open the roll compartment on your Printer.
Step 3: Locate the Thermal Head.
This can be either on the base:
Or on the lid:
Step 4: Rub the Cleaning Pen gently across the entire Print Head.
Step 5: Wait for it to dry, which is typically a few seconds.
Step 6: Replace the roll and close the lid.
The print will now be clear. If it isn't, then either the Thermal Printhead may well have reached the end of it's serviceable life or you can try turning up the contrast or the heat in your Printer settings.
UK Manufactured Till Rolls
All of our Till Rolls are manufactured in the UK, to the highest standard. There's no ships or international transport involved, lowering ours and consequently your Carbon Footprint.
BPA Free Paper
All of our paper is BPA (Bisphenol A) free.
BPS Free Paper
All of our paper is BPS (Bisphenol S) free.
All of our paper has an image stability guarantee of 7 years if stored under the correct conditions.
Paper from FSC Certified Suppliers
All of our paper rolls are sourced from FSC certified suppliers.
Recyclable Cardboard Cores
All of our rolls are manufactured using Cardboard Cores, making them fully recyclable.
UK Delivery Timescales
We send the majority of our Parcels with Parcelforce & Royal Mail.
All Parcels delivered to UK Mainland, Scottish Highlands & Islands, Northern Ireland, Scilly Islands, Isle of Man & the Isle of Wight are FREE.
Deliveries normally arrive next day except for some Highlands & Islands locations & Northern Ireland which are normally delivered within 2 days.
International Deliveries
Most deliveries to the EU are sent with Parcelforce or GLS. For other international deliveries we use UPS, Fedex, DPD, DHL & TNT.
About us
At Till Roll King we have been supplying Till Rolls since 1997 and have the best product knowledge in the business. Our Rolls & Ribbons finder is guaranteed to be 100% accurate.
All of our rolls are UK manufactured and BPA & BPS FREE.
We stock and dispatch everything from our Warehouse in Bournemouth.
We are not 'Drop Shippers' so you can rest assured that your items will arrive promptly and well packaged to ensure that they do not become damaged on the way to you.
If you are stuck, need advice or would like to speak to any of our very happy staff please call us on 0800 564 2232.
Till Roll King Rolls versus Competitors
We have made several test purchases from Competitors, including Amazon. Our findings (which are available for verification) are set out below. There is also a link to a YouTube video of us analysing the specifications and sizes of a purchase from a competitor.
We have made several test purchases from Competitors, including Amazon. Our findings (which are available for verification) are set out below.
80mm Thermal Paper Rolls - Test Purchase Results
| SUPPLIER | PAPER THICKNESS | RECEIPTS DIFFERENCE |
| (Microns) | (Per Box) | |
| TILL ROLL KING | 72 | |
| DOUBLE DRAGON | 97 | -2,454 |
| BARCODE FIRST | 97 | -2,454 |
| RAP | 97 | -2,107 |
| MEJO | 98 | -1,334 |
| G4 GADGET | 92 | -1,027 |
| 3REE LABELS | 107 | -1,894 |
| TILLROLLS.CO.UK | 80 | -1,160 |
| NOW PRODUCTZ | 100 | -2,560 |
57mm x 40mm Thermal Paper Rolls - Test Purchase Results
| SUPPLIER | PAPER THICKNESS | RECEIPTS DIFFERENCE |
| (Microns) | (Per Box) | |
| TILL ROLL KING | 72 | |
| NOW PRODUCTZ | 90 | --534 |
| TILL ROLLS GLOBAL | 90 | -534 |
| DOUBLE DRAGON | 90 | -494 |
| BARCODE FIRST | 90 | -494 |
| LINCE | 85 | -480 |
| COMPLETE FIXTURES | 85 | -480 |
| 3REE LABELS | 107 | -560 |
| TILLROLLS.CO.UK | 89 | -493 |
| G4 GADGET | 100 | -747 |
For full test results please click here.
Test Purchase Video
We made a test purchase from 3reelabels.co.uk for some 80mm x 80mm Thermal Rolls and some 57mm x 40mm Credit Card rolls.
These rolls arrived with us in plain packaging, without a box, with no paperwork and no email / text advice of tracking. They were left outside of our premises in a puddle of mud.
You can view our comparison video by clicking here.
Takeaways from this Video
Credit card rolls (UK supplied) from Till Roll King are 13.3 Meters compared to 9.1 Meters from rolls that we have purchased from 3reelabels.co.uk.
80mm Till Rolls from Till Roll King will give you approximately 94.7 more receipts per roll than the same rolls from 3reelabels.co.uk - THAT'S 1,894 MORE RECEIPTS PER BOX BY PURCHASING FROM TILL ROLL KING.
Check your order and ensure that you have been charged the correct amount of VAT. On a total purchase of £21.65 we were charged £2.95 VAT instead of £3.61 so something is going on with their system.
Check the description - if your supplier is telling you that the core is 12.7mm and sending you rolls that have an 18mm core (as we received from 3reelabels.co.uk) then that is false advertising and you have the right to return them for a full refund (including carriage both ways).
General Notes on buying Till Rolls
Check that your supplier is selling you BPA free paper - if not, they are breaking the law.
Till Rolls made from thicker paper are not better - they simply contain less paper.
Thicker paper can put a strain on your printer.
Thicker rolls can also leave deposits on your printer leading to costly mechanical breakdowns.
The bigger the internal core the less paper there is on the roll.
Look to make sure that your rolls don't have large cores. Large Cores = Less Paper
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